How many days before transportation should I leave a request?
β We process urgent requests directly on the day of application, but it is better to leave the request at least 2 days before the departure date. It will be cheaper this way. It is worth considering that a permit for the transportation of oversized cargo takes from 2 to 10 working days.
How long will it take to deliver the goods?
β On average, a car travels up to 600 km per day. Based on this, you can calculate approximate delivery times. For example, a car from Moscow to Samara will deliver cargo in about 2 days (1200 km: 600 km/day = 2 days). In some regions of Russia, cars drive slower due to the difficult climate and terrain. We warn about such situations in advance.
Can you do it faster?
β Drivers drive adequately on time: without unnecessary downtime. Now they strictly ensure that drivers get enough sleep and rest; this is recorded on the tachograph and on-board recorder, which are in every car. We work with drivers who follow the rules. Itβs safer this way: the risk of accidents is lower and there are no fines.
How to resolve a force majeure situation?
β A personal manager will be in touch and will help resolve any questions that arise: via chat and by phone. We quickly respond to changes in cargo volume or characteristics and other additions. We promptly update the contract according to new conditions.
How to track the cargo?
β If necessary, we will provide a full report on the location of the car.
Does the cargo need to be delivered somewhere or will it be picked up from the address?
β You donβt need to bring it anywhere, the car will drive to the specified address. At loading, you need to give the driver 3 copies of the consignment note with signatures and seals: he will give 2 copies at unloading, and 1 copy will be transferred to our company office for reporting.