Do you need prepayment?

— No. We work without prepayment. Pay when we deliver your cargo to your location: before unloading.

Will the price change by the end of the trip?

— No. You will pay exactly the price that we fixed in the contract.

At what stage of transportation do I need to pay?

— When the truck delivers your cargo to the address: before unloading.

How long does it take to calculate the cost of cargo transportation?

— Usually our first call is enough time for this. But if the cargo needs to be transported along a difficult route, or the cargo is oversized, it may take a little longer.

— When the truck delivers your cargo to the address: before unloading.

How many days before transportation should I leave a request?

— We process urgent requests directly on the day of application, but it is better to leave the request at least 2 days before the departure date. It will be cheaper this way. It is worth considering that a permit for the transportation of oversized cargo takes from 2 to 10 working days.

How long will it take to deliver the goods?

— On average, a car travels up to 600 km per day. Based on this, you can calculate approximate delivery times. For example, a car from Moscow to Samara will deliver cargo in about 2 days (1200 km: 600 km/day = 2 days). In some regions of Russia, cars drive slower due to the difficult climate and terrain. We warn about such situations in advance.

Can you do it faster?

— Drivers drive adequately on time: without unnecessary downtime. Now they strictly ensure that drivers get enough sleep and rest; this is recorded on the tachograph and on-board recorder, which are in every car. We work with drivers who follow the rules. It’s safer this way: the risk of accidents is lower and there are no fines.

How to resolve a force majeure situation?

— A personal manager will be in touch and will help resolve any questions that arise: via chat and by phone. We quickly respond to changes in cargo volume or characteristics and other additions. We promptly update the contract according to new conditions.

How to track the cargo?

— If necessary, we will provide a full report on the location of the car.

Does the cargo need to be delivered somewhere or will it be picked up from the address?

— You don’t need to bring it anywhere, the car will drive to the specified address. At loading, you need to give the driver 3 copies of the consignment note with signatures and seals: he will give 2 copies at unloading, and 1 copy will be transferred to our company office for reporting.

When will I receive closing documents?

— Your personal manager - logistician will begin preparing documents immediately after unloading. He will send them to you no later than 3 working days.

Are you working under a contract?

— Yes. We draw up a contract for each shipment. This way you can be sure that all agreements, including the price, are fixed and will not change.

How is the contract signed?

— We will send you a completed agreement with a stamp and signature via chat or email. There you will confirm the order.

Are the goods insured?

— If necessary, we will help you obtain cargo insurance from our partners: the cost is calculated individually and depends on the value of the cargo, the transportation distance and the number of risk factors.

Do you have your own movers? Is unloading included in the cost of transportation?

— No. We work with partners in whom we are confident. These are not “scheming” companies, but companies with professional teams. Therefore, the loaders are always sober, do not break fragile cargo and arrive on time. We only charge for shipping. Partner services are paid separately.

How many times will my cargo be transferred from vehicle to vehicle?

— We do not reload cargo from vehicle to vehicle. We accept the cargo and deliver it to the desired address using the same vehicle. No cargo collection terminals.

What cargo is considered oversized?

— These are loads that do not fit into a standard truck bed. Internal dimensions of the Eurotruck body (length-width-height): 13.6m*2.45m*2.5m. There are also heavy loads - this is anything heavier than 21 tons. To transport oversized and heavy cargo, you must obtain a transportation permit. Our logistician can help with this too.

How long does it take to obtain a permit to transport oversized cargo?

— From 2 to 10 working days. The period depends on the weight, size of the cargo, as well as the complexity of the route.

Can I send frozen products? Transporting perishable products?

— Yes, we transport perishable and frozen foods in refrigerators. Thus, throughout the entire journey, food is stored as if in a refrigerator – at a constant temperature.

Do you transport goods with a hazard class?

— No, we do not transport such cargo.

Are you applying for a permit to transport oversized cargo?

— Yes, we are preparing permits for the transportation of oversized cargo.

How many vehicles will carry my cargo along the chain?

— One car from start to finish: no substitution of cars and reloading of cargo along the way.

Will you find cover and escort vehicles?

— Yes, if necessary, we will find cover and escort vehicles.

Can I carry cargo with a passenger?

— Yes, we will transport cargo with a passenger over a distance of up to 500 kilometers. If the distance is greater, the passenger must be negotiated directly with the driver. Here we cannot promise that he will agree.

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Emma Wilson

Individual

Hello! This is my feedback about moving service from Chicago to Las Vegas, and this is really excellent! That professionalism and care, what do manager Helen is unprecedented. She paid special attention to every detail of our move, especially in packing valuable items like photo albums and collections. Our entire cargo was delivered exactly on time and, most importantly, in complete safety. A big thanks to the drivers of Aline Logistic for regular updates on the cargo's location, which gave our family peace of mind throughout the journey. This move was truly great!

Andrew Williams

Individual

I want to say couple words about my experience with your team. This is the first time, when i literally did nothing in process of delivery my package. Your people really has knowledge about their work, and... I know what I said it on phone call, but wanna repeat it again - thank you, Aline Logistic! I hope what my feedback help other people choose you 🙂

DrillTech Solutions

CEO, John Anderson

Just wanted to share my appreciation for your amazing delivery service. Despite loading challenges, your team's swift actions for transportation were impressive. Constant updates from my manager eased my worries and everything arrived in perfect condition. Your flexibility and problem-solving skills are top-notch. Definitely recommending you guys!

Nicholas Davis

Individual

With your company our family move from Orlando to Seattle be such smooth and easy! Moving from Orlando to Seattle, we were amazed by the level of service from Aline Logistic. Our manager not only organized the transportation but also supported us at every stage, significantly reducing the stress of moving. The delivery went smoothly, and the attention to detail was outstanding - all vulnerable items and furniture were carefully packed and unloaded. Particularly impressive was how your team handled our houseplants - all arrived in perfect condition. This was not just a move, it was a true partnership at every step!

HealthTech Supplies

Director, Elizabeth Moore

Hello! One of my team-members just told me about working with your company, and I think I should write to you directly. Your team, led by manager Amanda, professionally and meticulously handled my shipments. I confidently recommend your company as a reliable and efficient logistics partner. Also, I particularly appreciate the Aline Logistic team's ability to ensure cargo safety, as well as that people's attention to detail and customer orientation, which sets them apart from competitors. Brilliant experience, thank you!

TechAdvance Solutions

CEO, David Roberts

I have already finished talking with your manager and want to share my experience directly with you! Delivery was absolutely amazing. This complex task was brilliantly executed thanks to the professionalism of your teamwork. They skillfully managed the transportation of specialized equipment. Constant communication with the manager, who was always in touch, provided a sense of confidence throughout the journey. Quick response to unforeseen circumstances and transparent pricing made this move incredibly easy. And I promise - all my business partners will soon know about you :)

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